Frequently Asked Questions

•    We are tax exempt. 
More information can be found by clicking here.

•    Is my personal information secure?
We do not share your information with any third party.  View our Privacy Notice.

•     Is it safe to use my credit card in your store?
 Yes.  We do not store any of your credit card information and will not share your personal information with anyone else.

•     May we use a purchase order?  
The store is for credit card purchases only. However, you may reference a purchase order number during the ordering process. Please contact us with any questions.

•     How much is shipping & handling?  
Depends on the method you choose.  View our Shipping & Handling page.

•     What are the offered shipping methods?
View our Shipping & Handling page. You can view estimated costs at checkout.

•     Will I be informed of my tracking number?
Yes, tracking information will be provided once your order is shipped and you will get an email confirmation.

•    Do I receive an order confirmation?
Yes, you will receive an order confirmation.

•    What is your return policy? 
Please see our Terms here
To initiate a return, please contact our support team with your order number.

•    How do I cancel or modify my order?
If your order hasn’t been shipped yet, you can cancel or modify it by contacting us immediately. Once shipped, changes may not be possible.

•    How can I contact customer support?
You can reach us via email @ detcon-sales@teledyne.com    
Americas: +(1) 713-559-9200